Estamos a recrutar um Gestor de Operações com experiência na optimização de processos, gestão de equipas e melhoria da performance operacional. Procuramos visão estratégica e capacidade de execução.

Descrição da Oportunidade

Heading is looking for Client his, a Operations Manager (M/F) for Maputo

Operations Manager

  • Supervise and coordinate all daily operations of the organization, ensuring efficiency and compliance with internal processes and banking/ micro banking regulations.
  • Manage and optimize operational processes, including payments, transfers, transaction processing, and customer services.
  • Monitor operational performance indicators and implement continuous improvements to increase efficiency and reduce risks.
  • Ensure compliance with internal policies, regulatory standards, and quality benchmarks.
  • Lead, guide, and develop the operations team, fostering a disciplined and motivating work environment.
  • Support management in defining operational strategies and long-term planning.
  • Resolve complex problems and critical situations affecting operations, ensuring fast and effective responses.

Tecnical Requirements

  • Degree in Management, Administration or similar fields.
  • Minimum of 5 years of experience in the banking/microbanking sector.
  • Strong knowledge of banking operations, payments, operational compliance and processes.

Soft Skills

  • Strategic vision.
  • Team management ability.
  • Effective communication.
  • Ability to solve complex problems.
  • Rigour and discipline.

HOW TO APPLY

To apply, access the following link:

5732 – Operations Manager (M/F) Maputo