Service Advisor

We are recruiting!

Our client in Maputo is looking for a Service Advisor to join their team within the Automotive Sector.

Responsibilities

• Greet customers and offer excellent customer service from intake to release of vehicles.
• Determine and diagnose car issues based on customer description and vehicle condition.
• Translate customer-reported problems into actionable work orders for technicians to complete.
• Order necessary parts from suppliers and double-check that they are delivered to technicians.
• Ensure that automotive work provided to customers meets company quality standards.
• Invoice and collect payment from customers for services rendered.
• Handle and resolve customer complaints regarding services.
• Maintain customer records and enter data into computer databases.

Requirements 

• Working knowledge and experience of automotive products, repairs and parts.
• Secondary education in the automotive field or equivalent work experience.
• Strong communication skills and the ability to translate customers’ needs to workable technician orders.
• Basic knowledge of computer programs including word processing and database tools.
• Organizational skills include the ability to schedule appointments, meet with customers and ensure that work is done properly.
• Exceptional customer service skills based on experience.
• Continuing education and knowledge acquisition on the function and repair of newer vehicles.
• Basic mathematics skills to prepare and process bills and customer payment
• Ability to communicate complicated automotive processes to customers who may only have basic automotive knowledge.