Communications Assistant

Introduction

Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. 

IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.

IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM’s workplace culture at IOM workplace culture | International Organization for Migration

Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal and internal-equivalent candidates are considered as first-tier candidates.

Organizational Context and Scope

Under the overall supervision of the Chief of Mission and under the direct supervision of the Head of Programme Support Unit, and in close coordination with the Communication Lead, a, the Communication Assistant will provide support to the communication, visibility, and information management activities of IOM Mozambique.

The IOM Country Office in Mozambique implements programmes across a wide range of thematic areas, including humanitarian response, community stabilization, peacebuilding, health, migration management, disaster preparedness and response, labour mobility, and protection and assistance to vulnerable migrants and displaced populations.

The Communication Assistant will contribute to day-to-day communication and visibility tasks, ensuring effective internal and external information flows, supporting the development of communication materials, and promoting IOM Mozambique’s activities and achievements in line with donor visibility requirements and IOM communication standards.

1. Collect and organize media and social media content relevant to the work of the Country Office; assist in making basic updates of the Office’s social media platforms (LinkedIn, Instagram, X (formerly known as twitter), Facebook), as instructed.

2. Assist in formatting and organizing communication materials, including website articles, press releases, social media posts, prepared by the supervisor or other team members.

3. Draft and format simple documents including information sheets, presentation slides, and internal and external communication materials, based on available templates and under guidance.

4. Assist programme teams in formatting visibility materials and documents according to donor visibility templates or guidelines, when provided.

5. Receive and redirect incoming media and communication-related requests inquiries to the relevant focal points within the team.

6. Monitor and record references to IOM in the local and international media, as well as social media platforms; compile basic summaries for internal reference.

7. As guided by the supervisor, support the team in maintaining internal communication channels by sharing updates, announcements, or relevant documents.

8. Respond to general information requests and inquiries; set up and maintain files/records. 

9. Perform other related duties as assigned.

Required Qualifications and Experience

Education

• High School diploma with three (3) years of relevant experience; or,

• Bachelor’s degree in journalism, communications, social science, international relations, migration studies or related field from an accredited academic institution with one (1) year of relevant professional experience. 

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience

• Demonstrated initial working experience or internship in communications, project management support, reporting, or monitoring.

• Experience in organizing and supporting trainings is considered an asset.

• Experience in working directly with migrants is considered an asset.

• Work experience in the private sector is considered an advantage.

• Work experience or internship in the field of migrant assistance, migrant integration or journalism is considered an asset.

Skills

• In depth knowledge of the broad range of communications, project management support, reporting, or monitoring. 

• Knowledge of UN and bilateral donor programming. 

• Demonstrated ability to write clear, articulate correspondence and communicate well (written and oral) both in English and Portuguese.
   

Languages

All IOM staff members in all categories are required to be fluent in one of the IOM’s official languages (English, French, Spanish).

For this position, fluency in English and Portuguese is required (oral and written).

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values – all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.
   

Core Competencies – behavioural indicators Level 1

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.
   

Notes

Please refer to this link for guidance on IOM Job Category.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.

No late applications will be accepted. Only shortlisted candidates will be contacted.