Job Summary
Responsible for overseeing the middle office function within CIB, ensuring seamless execution of client requests in alignment with service level agreements (SLAs). This role requires strong governance, operational control, and stakeholder management to provide end-to-end oversight of all middle office activities. The Corporate Service Manager must drive efficiency, innovation, and customer-centricity while maintaining compliance with regulatory and internal policies.
Job Description
Service Delivery & Operational Excellence
- Ensure timely and accurate processing of all client requests received from CIB relationship managers, assistants, and direct client interactions.
- Monitor adherence to SLAs, identifying and addressing bottlenecks to enhance service efficiency.
- Implement and maintain governance structures to ensure operational integrity and compliance.
- Oversee the end-to-end execution of transactions, ensuring seamless coordination between front office and back office functions.
Governance & Control
- Establish and enforce robust control mechanisms to mitigate operational risk.
- Ensure adherence to regulatory requirements and internal policies in all processes.
- Monitor and report key operational metrics, identifying risks and improvement areas.
- Conduct periodic reviews of operational procedures, implementing enhancements where necessary.
Stakeholder & Team Management
- Serve as the central entry point for all operational requests from corporate clients, ensuring their seamless processing and execution.
- Liaise effectively with relationship managers, assistants, and operational teams to coordinate and facilitate the execution of client transactions.
- Ensure that all operational requests are handled in a timely and compliant manner, while maintaining governance and control.
- Lead and develop the middle office team, fostering a high-performance culture.
- Prioritise workload effectively to balance competing demands from different business units.
Innovation & Continuous Improvement
- Identify opportunities for process automation and efficiency gains within the middle office function.
- Promote a culture of continuous improvement, leveraging technology and best practices to enhance client experience.
- Develop and implement strategies to strengthen the bank’s client-centric approach while maintaining operational resilience.
Education
Bachelor’s Degree: Business, Commerce and Management Studies (Required)
HOW TO APPLY
To apply, access the following link:
