Credit Analyst

Job Summary

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Policies and Policy Standards and internal Absa Bank Mozambique, policy standards.
Understand and manage risks and risk events (incidents) relevant to the role

Job Description

Accountability:  Credit Processes

• Monitor the assessment of credit applications handled by the Assessing team to ensure that decisions are within policy requirements by Sampling of subordinate’s portfolio.
• Act as an escalation point for all credit applications outside the discretionary limits of the Loan assessing officers.
• Assess and sanction or decline credit applications within own discretion
• Refer applications outside own discretion, with recommendations to the Head of Credit Operations.
• Communicate to the Head Retail Credit on matters regarding risk assessment.
• Implement and ensure adherence to current credit policies as may be communicated by the Retail Credit Risk team.
• Ensure that credit application assessment process is in line with business Service Levels and required Turnaround Time.
• Minimise incidence of fraud and credit losses by ensuring credit processes and procedures are adhered to within the underwriting team.

Risk Management Control

• Managing any changes on credit risk control and all processes within the Retail lending framework to ensure fit for purpose and meets business needs.
• Ensuring satisfactory control environment in alignment with ARO Assurance and Risk Control effectiveness guidelines
• Ensuring delegated authority Mandates are exercised within agreed limits for all mandate holder vis the established sampling and assurance framework
• Ensure sanctioners and credit underwriters assess, and review credit applications and exceptional request within delegated mandate
• Responsibility for adherence to governance, compliance and lending portfolio controls. Ensuring conformance to policy and procedures within the Corporate Credit Team.
• Ensure compliance by staff in the Unit to Bank controls, policy, service standards and procedures as laid down in the Credit Framework.   
• To drive and ensure best practice, responsibility for ensuring that controls and checks, compliance issues e.g., and operational rigor activities are undertaken.
• Understand the appropriate Group and Policies & Standards applicable to the role.

Customer Experience: Time split

• Maintenance of service quality for all customers
• Build a strong Service Delivery partnership that will deliver superior customer experience
• Establish Point of escalation for unresolved queries and assist customers to resolve problems with service levels; these could be internal and external customers.
• Agree service levels with teams and liaise with all stakeholders to ensure these are met.
• Maintenance of end-to-end Service Management processes within the operations team and drive and implement changes to ensure achievement of laid down service standards

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)