General Information
Assignment title: Information and Communication Technology Assistant
Assignment country: Mozambique
Duty station: Maputo
Work location: On UN premises
Expected start date: 16 November 2026
Duration: 12 months, with possibility of extension
Sustainable Development Goal: SDG 17 – Partnerships for the Goals
Host entity: United Nations Population Fund (UNFPA)
Modality: Onsite
Type: National
Volunteer category: Specialist UCoS from April 2026
Work schedule: Full-time
Number of assignments: 1
1. Mission and Objectives
Our Mandate
The United Nations Population Fund (UNFPA) is the UN’s reproductive health agency dealing with population issues and is responsible for expanding opportunities for women and young people to lead healthy sexual and reproductive lives. UNFPA works to accelerate universal access to sexual and reproductive health, including voluntary family planning and safe motherhood, and seeks to ensure the realization of rights and opportunities for young people.
UNFPA is present in more than 150 countries, improving people’s lives as a catalyst for action and advocacy on their issues. Through alliances and partnerships with governments, other UN agencies, civil society and the private sector, UNFPA makes a positive difference for billions of people, especially those most in need.
UNFPA also helps countries use population data to anticipate future challenges; provides technical assistance that strengthens and empowers its partners; and supports policy formulation and national capacity-building, ensuring that reproductive health and the rights of women and young people remain central issues on the development agenda.
UNFPA is making progress: fewer women are dying during childbirth, more unwanted pregnancies are being avoided, and younger women are having their opportunities expanded. However, these efforts need to be scaled up to achieve a healthy and equitable world.
UNFPA – Creating a world where every pregnancy is wanted, every childbirth is safe and every young person’s potential is fulfilled.
2. Context
The Information and Communication Technology Assistant will assist the ICT Associate in managing the organization’s resources, implementing ICT standards and applications, and managing data, information and workflow.
The incumbent will provide ICT and administrative support services and daily technical support to Country Office staff.
3. Task Description
The Information and Communication Technology (ICT) Assistant will be based in the Maputo Office and will report directly to the ICT Associate, under the overall guidance of the International Operations Manager.
The ICT Assistant will support the implementation of ICT policies and standards and contribute to the effective delivery of ICT services.
Key responsibilities include:
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Assist in ensuring the effective functioning of Country Office (CO) hardware and software packages; perform technical functions, including assisting with the installation and repair of commercial and in-house hardware and software applications; assist with routine repairs, application management and maintaining supplies inventory; monitor server traffic and performance; provide support for backing up and restoring files, and preventing viruses.
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Assist with ICT security by restricting administrative rights to prevent the installation of unauthorized software; ensure that desktop, laptop and server passwords and related policies comply with established corporate standards.
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Support network administration, including the establishment of offsite backups, backup logs and restoration procedures; troubleshoot network problems and respond to user needs regarding network access.
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Assist in providing administrative support by managing software, hardware and parts, including maintaining an up-to-date inventory; maintain CO databases and provide orientation and coaching to staff; maintain a library of ICT-related reference materials; prepare statistical reports as required.
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Assist in ensuring the secure operation of satellite phones used at the Country Office, providing administrative support by keeping the equipment database updated and training staff in their use; ensure timely updates of services and SIM cards to prevent interruptions in phone operations; conduct monthly equipment verification and report to the International Operations Manager on inventory, equipment condition and available credit.
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Assist with maintaining an up-to-date inventory of ICT-related software and hardware.
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Assist in keeping statistics of services provided by the ICT unit.
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Assist the asset focal person in ensuring that ATLAS records for ICT equipment are accurate.
4. Eligibility Criteria
Age: 18–80 years.
Required experience: 3 years.
Nationality: Candidates must be nationals, legal residents or hold refugee status in the country of assignment.
5. Assignment Requirements
Relevant Experience
At least 3 years of relevant professional experience.
Languages
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English: Fluent – Required.
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Portuguese: Fluent – Required.
Required Education Level
Bachelor’s degree in Computer Science or another related field.
Competencies and Values
Functional Competencies
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Managing the organization’s resources.
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Developing ICT standards and applications.
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Managing data, information and workflow.
Values
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Exemplifying integrity.
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Demonstrating commitment to UNFPA and the UN system.
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Embracing cultural diversity.
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Embracing change.
Core Competencies
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Achieving results.
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Being accountable.
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Developing and applying professional expertise/business acumen.
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Thinking analytically and strategically.
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Working in teams and managing oneself and professional relationships.
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Communicating for impact.
Additional Responsibilities of UN Volunteers
UN Volunteers are also required to:
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Strengthen their knowledge and understanding of volunteerism by reading relevant UNV and external publications and actively participating in UNV activities, including events marking International Volunteer Day (IVD).
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Become familiar with and build on traditional and/or local forms of volunteerism in the host country.
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Reflect on the type and quality of voluntary action they undertake, including participation in ongoing reflection activities.
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Contribute articles and write-ups on field experiences for UNV publications, websites, newsletters, press releases and other communication channels.
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Assist with the UNV Buddy Programme for newly arrived UN Volunteers.
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Promote or advise local groups on the use of online volunteering, or encourage relevant local individuals and organizations to use the UNV Online Volunteering service whenever technically possible.
6. Skills and Experience
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Relevant certifications in hardware and software management and applications, including Microsoft Certified Professional (MCP).
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Three years of relevant work experience, including network administration, support for the management of hardware and software platforms, telecommunications facilities, and knowledge of Windows-based packages and applications.
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Good knowledge of PC/LAN operating systems, Microsoft Windows, corporate Information and Communication Technology (ICT) security, virus protection systems and Enterprise Resource Planning (ERP) systems.
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Ability to review various types of data, identify and correct discrepancies, and resolve operational problems.
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Some experience in client support, such as in a Help Desk or User Support Unit.
7. Areas of Expertise
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Administration.
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Information Technology and Telecommunications.
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Safety and Security.
Driving licence: Not specified.
8. Other Information
Volunteerism is understood as a wide range of activities undertaken voluntarily for the general public good, for which monetary reward is not the principal motivating factor.
Living Conditions and Remarks
As this is a national UN Volunteer assignment, the UN Volunteer will be responsible for arranging their own housing and other living essentials.
The position is based in Maputo. National UN Volunteers are covered by the applicable insurance plan for the programme. They are expected to be culturally sensitive and adapt to the prevailing culture and traditions.
Inclusivity Statement
United Nations Volunteers is an equal opportunity programme that welcomes applications from qualified professionals. The programme is committed to achieving diversity, including gender diversity and the inclusion of people with protected characteristics.
As part of their adherence to UNV values, all UN Volunteers commit themselves to combating all forms of discrimination and promoting respect for human rights and individual dignity, without distinction based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status.
Note on COVID-19 Vaccination Requirements
Selected candidates for certain occupational groups may be subject to vaccination requirements, including against SARS-CoV-2 (COVID-19), in accordance with the applicable policy of the host entity.
Scam Warning
The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process.
Should you receive a request for payment of a fee, please disregard it. Furthermore, emblems, logos, names and addresses can easily be copied and reproduced. Therefore, applicants are advised to exercise particular care when submitting personal information online.
How to Apply
To apply, access the following link:
