ORGANIZATIONAL CONTEXT:
These jobs are found in Country Offices (COs), Regional Bureaux (RBs), and Headquarters (HQ). The Job holders report to a Head of the Unit, Chief or Information Technology Officer, or the designate. At this level job holders are expected to take responsibility for completion of a range of processes and activities requiring interpretation of standard guidelines/practices. Job holders are able to recommend a course of action to staff at various levels and may allocate tasks to other staff.
JOB PURPOSE:
To deliver high-quality technical support systems and data maintenance across a range of areas, in order to contribute to the effective delivery of IT services.
KEY ACCOUNTABILITIES (not all-inclusive, nor exhaustive):
1. Carry out system maintenance tasks, such as performing monitoring tasks, running system diagnostics, and system optimization, to ensure they are running effectively and enable easy and efficient use.
2. Maintain technology, including standard repairs, configuration, and storage, in accordance with data security and access controls to ensure IT equipment required for WFP staff is available.
3. Prepare files and systems for inventory and archives, such as website content and directories, to ensure information is accurate and up-to-date.
4. Allocate tasks to other colleagues, ensuring that tasks are delivered to agreed standards and deadlines, to support the effective delivery of services.
5. Respond to a variety of queries about technology and systems in order to assist WFP staff to deliver their services.
6. With support of senior colleagues, provide standard training to end users of technology and systems to ensure staff use standard technology and systems effectively.
7. Perform routine deployments of server hardware and software, including testing and the identification of problems, to contribute to the effective functioning of technology.
8. Responsible for maintaining information records such as updating web pages and statistical databases to ensure the information is current and well organized.
9. Install, operate and maintain telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures.
10. Support the development of standard material such as training documentation and web content on behalf of senior officers, to ensure staff have access to required information about IT services and products.
11. Suggest improvements to methods and processes in order to support the continuous improvement of IT services.
12. Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.
OTHER POST REQUIREMENTS (details to be determined by Post Managers):
This section is optional to describe additional responsibilities & knowledge required for the specific job.
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Support the Asset Management;
– Label assets, register in the system, and regularly update.
– Participate in annual physical counts.
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Telecommunication;
– Monitor vSATs in the country and ensure issues are addressed immediately.
– Work on monitoring and maintaining the internal communication system (PBX).
– Support the EPR focal point on other telecom initiatives.
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Other;
– Monitoring monthly invoices for TEC (Internet, Mobile, and other procurement)
– Support the TEC team in procuring IT equipment (Purchase Orders, following up with vendors etc.).
QUALIFICATIONS AND EXPERIENCE:
Education: Completion of secondary school education. A post-secondary certificate/university degree in Computer Science/Information technology, or other related fields is a plus.
Experience: At least 5 Years of related job experience.
Language: Fluency in both written and oral communication in Portuguese and English languages.
DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE:
• Has experience resolving more complex technical issues.
• Has worked with head of units in defining requirements for functional area.
• Has experience with the application of client services standards to resolve or escalate clients’ service problems.
TERMS AND CONDITIONS:
Type of contract: Service Contract, SC5
Duty Station: Maputo
Duration: 12 months
This position is open to Mozambican Nationals Only.
Female-qualified candidates are highly encouraged to apply.
DEADLINE FOR APPLICATIONS:
14th November 2024
Only Shortlisted Candidates will be Contacted
To apply, access the following link:
