Responsibilities

• Prepare and verify shipping documents, including Booking Confirmation, Bill of Lading (BL/HBL/MBL), Commercial Invoice, Packing List, Certificate of Origin, and other required documents.
• Review shipping instructions and ensure all information is accurate and compliant with customer and carrier requirements.
• Submit Shipping Instructions (SI) within the required deadlines.
• Check draft BLs and coordinate amendments with shipping lines and customers.
• Issue and distribute final shipping documents to customers and relevant parties.
• Maintain accurate records of all shipment documentation.
• Coordinate the end-to-end movement of import and export shipments.
• Handle booking requests with shipping lines, airlines, transporters, and other service providers.
• Follow up on vessel schedules, ETD/ETA, cargo readiness, cut-off dates, and container availability.
• Coordinate container release, empty container pickup, stuffing, transportation, and delivery.
• Monitor shipments and proactively communicate delays or operational issues.
• Coordinate with overseas agents and destination offices regarding shipment status.
• Communicate with customers regarding booking status, shipment schedules, documentation, and operational requirements.
• Provide regular shipment updates to customers.
• Respond promptly to customer inquiries and resolve operational/documentation issues.
• Ensure customer requirements are properly communicated to internal and external stakeholders.
• Coordinate customs clearance documentation with customs brokers and relevant authorities.
• Ensure all required documents are available before shipment and customs clearance.
• Follow company procedures and applicable import/export regulations.
• Identify documentation discrepancies and arrange corrections promptly.
• Monitor shipments from booking confirmation until final delivery.
• Update internal systems with accurate shipment information.
• Maintain shipment files and ensure all documents are properly archived.
• Prepare operational reports, shipment status reports, and other reports as required by management.
• Follow up on pending documents, payments, approvals, and operational actions.
• Knowledge of freight forwarding and logistics operations.
• Good understanding of shipping documentation and BL procedures.
• Knowledge of import/export processes and customs documentation.
• Strong attention to detail and accuracy.
• Good communication and customer service skills.
• Ability to manage multiple shipments and meet strict deadlines.
• Problem-solving and coordination skills.
• Good computer skills, especially Microsoft Excel and Outlook.
• Experience with freight forwarding or logistics systems is an advantage.

Qualifications

• Diploma or Bachelor’s degree in Logistics, Supply Chain Management, International Trade, Business Administration, or a related field.
• 2–5 years of experience in freight forwarding, shipping, logistics operations, or documentation.
• Experience dealing with shipping lines, customers, transporters, customs brokers, and overseas agents is preferred.
• Good command of written and spoken English.