Operations Lead (Senior Manager)

GiveDirectly Maputo (Cidade)

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GIVEDIRECTLY

JOB VACANCY: OPERATIONS LEAD

Location: Mozambique
Level: Senior Manager
Reports to: Country Director
Required experience: Minimum of 6 years in operations management
Travel requirements: Regular travel within Mozambique and 1–2 international trips per year
Application deadline: Not specified in the original announcement.

1. About GiveDirectly

GiveDirectly is an international organisation committed to ending extreme poverty through direct cash transfers to people living in poverty. Since 2011, the organisation has delivered more than $1 billion directly to over 2 million people across 15 countries.

GiveDirectly Mozambique is expanding its operations, developing technology-enabled delivery models and strengthening the operational infrastructure required to support significantly larger programmes.

2. Role Purpose

The Operations Lead will strengthen and oversee GiveDirectly Mozambique’s operational functions, including procurement, logistics, human resources and administration.

The successful candidate will work closely with the Country Director and collaborate with the Programmes, Finance, Internal Audit and Safeguarding teams to ensure operational excellence, regulatory compliance, effective risk management and the development of high-performing teams.

3. Key Responsibilities

A. Build and Lead the Mozambique Operations Team

Lead the Mozambique Operations team, including procurement, logistics, administration and human resources.
Directly manage the Office & Procurement Manager and Human Resources Manager, supporting them in building high-performing and appropriately specialised teams.
Establish clear roles, responsibilities and standard operating procedures.
Strengthen team capacity through coaching, mentoring and professional development.
Promote best practices and operational management excellence.

B. Develop Cost-Effective and Scalable Systems

Design and implement systems and processes capable of supporting programme expansion.
Identify future operational needs, including strategic partnerships, team capacity and technology solutions.
Analyse operational processes to improve speed, cost-effectiveness, resilience and internal controls.
Identify and implement opportunities to use artificial intelligence (AI) and digital solutions to improve operational efficiency and scalability.

C. Lead Procurement, Logistics and Administration

Oversee procurement and administration through the Office & Procurement Manager, identifying bottlenecks and improving systems.
Develop and support the implementation of an efficient, responsive and resilient procurement strategy.
Lead logistics and fleet management to ensure reliable transportation and distribution across Mozambique.
Oversee operational budgeting and procurement planning to ensure needs are accurately forecast.
Use data analysis to improve procurement and logistics efficiency and value for money.

D. Ensure Compliance and Risk Management

Proactively identify, assess and mitigate operational risks.
Maintain an operational risk register and ensure appropriate mitigation measures are implemented.
Ensure compliance with GiveDirectly’s global policies and applicable Mozambican laws and regulations.
Work with the Corporate Audit function to support internal audits and strengthen control systems.
Ensure effective controls over assets, inventory, fleet, procurement and office security.
Collaborate with Finance to facilitate timely payments, support external audits and maintain compliance.

E. Oversee Human Resources

Oversee the Human Resources function through the HR Manager, identifying bottlenecks and improving systems.
Support the Country Director in implementing and refining GiveDirectly Mozambique’s people strategy.
Support organisational growth while attracting, developing and retaining high-quality talent.
Strengthen team culture and reinforce GiveDirectly’s organisational values.
Promote best practices in recruitment, learning and development, performance management and HR operations.

4. Qualifications and Requirements

The ideal candidate should demonstrate the following:

Strong alignment with GiveDirectly’s values and core competencies, including emotional intelligence, problem-solving, project management, follow-through and fostering inclusivity.
At least 6 years of experience in operations management, with strong expertise in procurement and logistics.
Proven experience strengthening operational functions and transforming informal systems into structured, compliant and scalable processes.
Strong financial and budget management skills, including experience managing operational budgets and improving cost-effectiveness.
Experience managing, recruiting, mentoring and developing teams.
Experience overseeing or working closely with HR functions, including recruitment, performance management, learning and development, and organisational culture.
Ability to work effectively in a fast-paced, changing environment with ambiguity and limited established precedents.
Strong analytical skills, attention to detail and a data-driven approach to decision-making.
Familiarity with international NGO standards, donor compliance frameworks, internal controls and audit processes.
Strong cross-cultural communication skills and experience working in matrixed organisations.
Experience using new technologies and artificial intelligence to improve operational effectiveness.
Knowledge of Mozambique’s regulatory environment for NGO operations, procurement and employment law is an advantage.

Language requirements:

Fluency in English is required.
Fluency in Portuguese is an advantage.

5. Working Conditions and Travel

The position requires regular travel within Mozambique to field offices and programme sites. The successful candidate must also be available for one to two international trips per year for team retreats.

6. Equal Employment Opportunity

GiveDirectly is an Equal Opportunity Employer. All qualified applicants are considered without discrimination based on race, colour, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

7. Commitment to Safeguarding

GiveDirectly is committed to safeguarding its recipients, staff and partners against all forms of abuse and exploitation.

As a member of the Misconduct Disclosure Scheme, the organisation conducts checks with previous employers regarding relevant allegations or misconduct involving prospective employees. Additional pre-employment screening may include detailed reference checks, criminal background checks and sanctions screening.

GiveDirectly maintains a zero-tolerance policy towards abuse and exploitation and expects all staff to prioritise the protection and safeguarding of programme recipients.

8. Reasonable Accommodations

Applicants requiring reasonable accommodations during the application or interview process, or to perform the essential functions of the role, may contact:

Email: careers@givedirectly.org
Subject: Accommodation Needed

9. Application Preparation Guide

Applicants are encouraged to consult GiveDirectly’s official Candidate Application Prep Guide before applying:

https://drive.google.com/file/d/1JRyU81RnTGHQrw9nHTPw7oe_urTDh9JT/view?usp=sharing

Important: The original announcement does not specify the application deadline or provide a direct application link for this vacancy. These details should be confirmed on GiveDirectly’s official recruitment platform before publication.