Description

• Purpose: The Radio Operator (RO) is responsible for ensuring efficient information flow between field teams and the Management Teams of the Pemba, Mueda, and MdP offices. This role involves operating ICRC telecommunications equipment to maintain continuous contact with ICRC teams in the field using VHF Radio, SAT Phone, Cellular Phone, Landline, or any other available communication means. Communication tasks often involve multiple actors and points of contact, requiring the RO to receive, interpret, reformulate, and relay information accurately. The RO ensures that all information related to field movements is properly processed and communicated to relevant stakeholders. As the first point of contact in emergencies, the RO must respond swiftly and accurately, engaging all involved decision-makers. Additionally, the RO is a key member of the Security Cell within the Subdelegation

Duties

• The incumbent performs the following activities within the department:
• Responsible for accurate tracking and monitoring of all ICRC vehicles and field teams according to validated schedules and itineraries (Field Trip Form). This tracking is conducted using all available Radio Room (RR) tools, including VHF, SAT Phones, Landlines, Whatsapp, Signal, Email, or any other means available
• Maintains a detailed logbook of all messages, calls, and communications during each shift, using all approved communication methods
• Ensures proper use of communication protocols by Radio Room users, offering guidance and direction as needed
• Immediately reports any emergencies to the hierarchy (SSO, HoSD, HoOPS) and initiates the first responder protocol for critical situations, guiding field teams in the early stages of any security incident or critical event
• Prepares a daily ‘handover report’ before shift end, summarizing all vehicles and teams still in the field at handover. This report must also include any incidents or incidences recorded during the day and is shared with supervisory staff
• Manages the distribution of VHF handsets to all ICRC residencies and coordinates routine ‘radio checks’ at regular intervals with HoSD/SSO
• Regularly monitors established open-source channels (e.g., media, X, Signal groups, and others as directed) and promptly alerts the hierarchy of any development impacting field operations
• Responsible for the safekeeping of all ICT equipment in the Radio Room. Holds the key for the RR office during night and weekend closures, manages check-in/check-out for ICT and COMM materials borrowed by Pemba colleagues, and ensures all returned equipment is in proper working order, reporting any damage to the ICT team
• Immediately reports any technical issues within the Radio Room or related to field operations to FLEET, ICT, PREMISES or MGMT teams (according to the identified need)
• Ensures continuous and uninterrupted Radio Room coverage for the entirety of each shift. In case of force majeure, identifies and implements effective ad-hoc solutions to maintain coverage if a temporary absence is unavoidable. Never leaves the Radio Room unattended
• S/he might be tasked to do reception of phone calls, SMS and messages during the night, weekends, holidays, in the absence of the staff member responsible for this duty
• Together with the SSO, is responsible to maintain updated the Signal distribution list for all colleagues and visitors working in Pemba SD
• Can be asked to stay overnight in the Subdelegation office, monitoring the security in the field and inside the Subdelegation office during emergencies. When overnighting in the office, s/he works together with the guards, and ensures the correct logging of all visitors entering the premises during off-hours
• Reports to the HoSD any violation of the security rules detected during the follow up of the field teams (driving into red zones, outside curfew hours, movements done without adequate reporting, inadequate or lack of use of Dallas key identification, others)
• Gives Radio related briefings if required to new team members
• Together with the SSO and the HoSD, maintains updated and implements regular drills in the use of the communication tree

Requisites

• Professional training in electronics, telecommunications, IT or related field
• Strong computer skills
• Proficiency in spoken and written English and Portuguese
• Experience working for ICRC is a plus
• At least 2 years of experience as radio operator or switch board operator desirable

Notes

• Only shortlisted applicants will be contacted
• We are looking for someone who is methodical, responsible, beneficiary-oriented, organized with good organizational skills, with a good sense of teamwork, good communication skills, commitment, initiative, and respect for ICRC values
• We offer interesting, rewarding work in humanitarian and international environment
• The ICRC does not request any kind of monetary benefits in exchange for a place. The ICRC reserves the right to cancel any application resulting from illegal acts
• Please submit your application: CV, cover letter, copies of diplomas/certificates