At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Role purpose: 
To sustainably ensure the quality of M-Pesa’s distribution network, promote the commercial relationship, providing aggregators and super Agents with high level of satisfaction through quality of service according to their level of exigence and M-Pesa normative. Take responsibility for the management of the business capital under his territory; Monitor operational risks and ensure compliance with the regulations and procedures.

Key accountabilities:

• Stakeholder management: manage conflicts and incidents; Implement initiatives to continuously improve the Knowledge, understanding and implementation of AML and compliance controls topics within the stakeholders ( CBU, aggregators, super agents, local authorities etc) ensuring that the procedures and tools are and will be applied and used in accordance with the normative and regulations.
• Monitor operational and reputational risk by Implementing controls to continuously reduce the level of frauds and selling of till within the network/market.
• Monitor aggregators (and their agents) performance and propose strategies to improve their liquidity and transaction volumes mainly on the clusters under development ensuring that aggregators meet the established KPI’s.
• Ensure uniformity of financial services best practices and contribute to agents and merchants  network long term growth and efficiency;
• Plan, organize and deliver effective regional meetings and trainings as necessary to the aggregators and CBU team.

What we are looking in you:

• Commercially astute and strategically oriented – solid understanding of market, competitor & customer. Solid understanding of the integrated set of products and services included within the M-Pesa portfolio; able to identify opportunities for M-Pesa and structure initiatives to transform these opportunities into reality.
• Strong Analytical skills and presentation skills – able to assess reports, identify issues, root cause, and recommend solutions. Expert spread sheet skills a distinct advantage.
• Inspirational Leadership – develop and maintain great working environment throughout all levels of the M-Pesa organization.
• University degree in a Commercial related area.
• A minimum of 5 years relevant experience in a management role within a commercial function covering distribution and/or retail network management.
• Proven people management and motivational skills
• Knowledge and experience of the financial services and telecommunications industries will be an advantage.
• Strong planning and networking skills.
• Ability to draft, continuously review and enforce policies and procedures to improve division’s efficiency and effectiveness.

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people’s lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn’t a concept; it’s lived, breathed, and cultivated through everything we do. You’ll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We’re committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.