Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Technical Services Engineer is a developing subject matter expert, responsible for ensuring that client solution requirements are resolved in line with Service Level Agreements (SLAs).

To thrive in this role, you need to have:

Technical Support & Troubleshooting (L1 & L2)

• Build technical skills continuously aligned with company portfolio.
• Diagnose and resolve L1 & L2 technical issues related to software, hardware, and network infrastructure.
• Monitor and manage on-premise and cloud-based networks (hybrid).
• Configure routers, switches, firewalls, and other network appliances.
• Monitor and maintain security tools such as firewalls, antivirus software, and endpoint protection solutions.
• Install, configure, and maintain server hardware and operating systems.
• Design solutions to meet customer needs.

Pre-Sales & Sales Support

• Assist the sales team in technical demos, Proof of Concepts (PoCs), and client meetings.
• Work closely with the sales team to understand customer needs and provide tailored technical solutions.
• Collaborate with engineering to develop technical proposals and pricing strategies.
• Support management implementing Business Development strategies.

Customer Support and Engagement

• Serve as a technical advisor for customer inquiries, ensuring timely and effective solutions.
• Provide training and technical guidance to customers and internal teams.
• Improve customer experience by identifying and addressing recurring technical challenges.
• Promote the NTT Global experience to the customer by developing a customer-centric mindset.

Collaboration & Cross-Functional Work

• Liaise between sales, pre-sales, support, and engineering to enhance overall service delivery.
• Work in an agile environment, ensuring smooth coordination between departments.

Required Skills & Qualifications

• Knowledge of IT infrastructure, networking, and cybersecurity.
• Ability to document projects.
• Knowledge of Deal Cycles.
• Knowledge in consultancy and Audits.
• Good communication skills.
• Ability to engage with technical and non-technical stakeholders.
• Ability to constantly improve skills in customer support, customer engagement and presales.
• Ability to diagnose technical issues quickly and effectively.
• Analytical skills and a proactive approach to process optimization.
• Comfortable working in a fast-paced, cross-functional environment.

Academic Qualification and Certifications

• Bachelor’s degree in Computer Science
• 3 years minimum years of experience in IT support, pre-sales, sales engineering, or technical consulting.
• Knowledge of routing, switching, and firewall technologies.
• Proficiency in VPN, MPLS, SD-WAN, VLAN, and LAN/WAN networking.
• Understanding of network security protocols, including:
• Strong understanding of network security principles, firewalls, VPNs, IDS/IPS, and antivirus systems.
• Experience with Security Appliances (e.g., Firewall, Mail Gateway)
• Awareness in infrastructure topologies

Required experience:

• Moderate level of work experience in technical implementation engineering, specific to Networking technologies.
• Moderate level of experience engaging with clients and conducting presentations.
• Moderate level of experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.
• Moderate level of experience in diagnosis and troubleshooting

Workplace type: 

• On-site Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.