Responsibilities:

Community engagement and awareness

• Manage day-to-day relationships and interfaces with community stakeholders.
• Develop and implement engagement plans, including engagement objectives, target audiences, key messages, communication methods, expected outcomes, and follow-up actions.
• Develop, maintain, and strengthen effective working relationships with government authorities, ensuring information sharing, and alignment on Project-related socioeconomic matters.
• Establish and maintain constructive relationships with civil society organizations (CSOs), non-governmental organizations (NGOs), and community-based organizations (CBOs) to foster collaboration, manage stakeholder expectations, and support Project objectives.
• Communicate Project activities, schedules, employment opportunities, community investment initiatives, and other relevant information to stakeholders.
• Ensure timely responses to community inquiries, concerns, and issues and provide regular feedback to stakeholders on action taken.
• Promote inclusive stakeholder engagement and facilitate the participation of vulnerable, marginalized, and underrepresented groups, where appropriate.
• Monitor and assess stakeholders perceptions, priorities, and emerging issues that may affect Project activities, and provide recommendations to the Leadership Team.

Community grievance management

• Support the implementation and continuous improvement of the Community Grievance Mechanism through awareness, performance monitoring, and analysis of grievance trends and metrics.
• Coordinate with Project functions, contractors, authorities, and community representatives to ensure timely resolution and closure of received grievances.
• Maintain coordination with neighboring operator to facilitate screening, referral, and follow-up of non-project-related grievances, ensuring clear and timely communication to affected stakeholders.
• Analyze grievances, stakeholder feedback, and community concerns to identify trends, emerging risks, root causes, and opportunities for continuous improvement.

Community intelligence and information gathering

• Monitor, identify, and report emerging social risks, conflicts, rumors, stakeholder concerns, and other developments that could impact Project activities, reputations and community relations.
• Promote open communication channels and encourage community stakeholders to provide feedback on Project activities, potential impacts, risks, and community concerns.
• Maintain awareness of community investment, livelihood restoration, government-led programs, and other development initiatives being implemented within the Project area.
• Gather and analyze community intelligence and stakeholder feedback to support risk assessments, engagement strategies, grievance management, and informed decision-making.

Safety compliance, monitoring and reporting

• Ensure compliance with security requirements, emergency procedures, and operating procedures applicable to the Project.
• Conduct stakeholder engagement activities in accordance with Project policies, ethical standards, applicable regulations, and commitments related to environmental and social performance.
• Coordinate closely with other Project functions to support situational awareness and effective management of community-related risks.
• Gather, monitor, analyze, and report community-related socioeconomic data to support impact monitoring, risk management, and Project decision-making.

Qualifications:

• Degree in social sciences, community development, sociology, environmental, external affairs, or a related field.
• 8 – 10 years supervisory experience in community relations work, grievance management, and social performance.
• Proven leadership experience managing teams in complex operational environments.
• Experience working with government, community leadership, CSO, and vulnerable groups.
• Excellent written and verbal communication skills.
• Fluent in Portuguese and English; knowledge of local languages (Swahili, Kimwane, Makonde or Makua) is an advantage.
• Demonstrated initiative, coordination, and planning abilities, with strong organizational skills.
• Strong interpersonal skills and work ethic.
• Self-motivated and able to manage tasks effectively.