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With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
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Job Summary
Support the installation, configuration and ongoing supporting of Local Area Network (LAN), Wide Area Network (WAN), and internet system or a segment of a network system. Participate in the planning and implementation of projects where networks are impacted or required. Install, maintain and resolve issues pertaining to networks.
Job Description
Voice Development Practices
- Leverage the required expert level (own) skill & knowledge in voice technology products and services, architecture & Infrastructure to design and manage all development & development practices & outputs
- Ensure the most optimal design & deployment of voice technology infrastructure, products, and services in the organization (via pipeline – not manually)
- Ensure proactive voice technology testing and proactive maintenance planning
- Manage the design & deployment of tools and processes for voice technology capability building for end users
- Effectively manage the Voice delivery (including new builds, configuration & optimisation) pipeline & associated releases for maximum customer impact & minimum business risk
- Manage the maintenance & optimization of voice technology infrastructure, products & services as a ‘way of doing things / culture’ across voice teams. You are fully accountable for the longevity and relevance of technologies.
Delivery Management
- With fluency in the deployment of agile methodologies, resource & manage the appropriate number and nature (skill & capability) of squad-based teams to execute on both Run & Change elements of voice technology delivery;
- Work in collaboration with transformation & change teams for effective resourcing and delivery management of various programmes at all levels (SI, BU etc.)
- Ensure agile practices are implemented and sustained for effective delivery to business e.g. RETRO’s etc;
- Proactively engage with & partner RBB, CTO, CSO, Risk and broader enablement functions to drive alignment & leading practice in voice technology design & deployment;
Financial & Vendor Management, Risk & Governance
- Carry the ‘one stop shop’ accountability for all risk associated with voice technical decision making (from ideation to deployment);
- Manage & apply the organization risk & governance frameworks;
- Ensure decisions on infrastructure & product design are aligned to Group guidelines, standards and practices & are sustainable for the enterprise;
- Proactively involve / engage technology leaders in product design & infrastructure decision making, applying an enterprise-wide lens to product & service development;
- Manage all vendor selection processes & take full accountabilities for all related commercial impact;
- Negotiate best fit contracts for the organization at an enterprise level and align decision making to our key business principles of scalability, resilience, captivity etc;
- Define, lead and manage the implementation of all voice technology asset management practices and processes;
- Deliver on time & on budget (always);
Education
Higher Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)
HOW TO APPLY?
To apply, access the following link:
