IT Operations Manager

Dreaming big is in our DNA. It’s who we are as a company. It’s our culture. It’s our heritage. And more than ever, it’s our future. A future where we’re always looking forward. Always serving up new ways to meet life’s moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. The power we create together – when we combine your strengths with ours – is unstoppable. Are you ready to join a team that dreams as big as you do?

The Key Purpose of an IT Operations Manager is to be at the forefront of our Tech Strategy, ensuring seamless integration and functionality of our systems. You will lead a local team of IT professionals and collaborate with regional and global counterparts to implement best practices and innovative solutions.

Key Roles and Responsibilities:

• Oversee the day-to-day operations of our IT Systems for Mozambique. Including hands-on support from time to time.

• Implement and support IT strategies that align with our business goals.

• Manage IT projects, ensuring timely completion within budget.

• Foster a culture of continuous improvement and innovation within the local systems department.

• Ensure compliance with IT standards, policies, and regulations.

• Provide leadership and guidance to your team, nurturing talent and encouraging professional growth.

• Support the Mozambique management team to align with technology leads in Africa and Global Tech Teams.

• Support the execution of local business strategy.

• Accountable for availability, stability, and performance of core IT services (end‑user, infrastructure, network, applications).

• Own and manage major incidents, root cause analysis, and corrective actions.

• Ensure effective execution of IT service management processes (incident, problem, change).

• Act as the single point of accountability for Tech service delivery and operational performance in Mozambique

​​​​​​Key Attributes and Competencies:

• Strong project management skills and experience with cross-functional collaboration.

• Excellent communication skills and the ability to engage stakeholders at all levels.

• Experience with managing Tech suppliers.

• Strong problem-solving mindset with the ability to make pragmatic decisions.

• Ability to work independently in an ambiguous environment.

• Exposure to ERP systems (e.g. SAP, Syspro) in a manufacturing or FMCG environment.

• Comfortable operating in resource‑constrained and high‑pressure environments.

• Proven ability to influence without authority in matrixed organisations.

Minimum Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or related field.

• At least 6 to 8 years of experience in Tech management operations, preferably in the CPG industry.

• Proven track record of managing Tech Operations and managing teams.

Additional information