Company Vision
We seek a world of hope, inclusion, and social justice, where poverty has been overcome and all people live with dignity and security.
Company Mission
CARE works around the globe to save lives, defeat poverty, and achieve social justice.
Job Description
1. End User Support and Help Desk Services
– Serve as the first point of contact for staff experiencing IT and digital systems issues.
– Diagnose and resolve common hardware, software, account access, printing, email, and connectivity issues.
– Log, track, and document support requests and resolutions.
– Escalate complex technical incidents to regional IT teams or external service providers when required.
– Provide timely support to staff across Country Office and field locations.
– Support onboarding and offboarding processes by setting up and disabling user accounts and equipment.
– Deliver basic user training and guidance on approved digital tools and services.
2. Device, Software and Asset Management
– Install, configure, maintain, and troubleshoot approved computers, mobile devices, printers, and peripherals.
– Support deployment of software updates and patches.
– Maintain accurate inventory records for IT assets and equipment.
– Monitor equipment lifecycle and recommend repairs or replacements when necessary.
– Ensure proper asset tagging and tracking in accordance with CARE procedures.
– Support procurement, receipt, configuration, and deployment of IT equipment.
– Assist in maintaining software license records and compliance requirements.
3. Digital Platforms Administration and User Enablement
– Support user administration activities for Microsoft 365, Teams, Outlook, OneDrive, SharePoint, and other approved platforms.
– Assist users in effectively utilizing CARE digital tools and collaboration platforms.
– Support the setup and maintenance of shared workspaces, mailing groups, and collaboration sites.
– Assist in implementing standard digital solutions and tools introduced by CARE regional and global teams.
– Contribute to the preparation of user guides, FAQs, and training materials.
4. Information Security and Compliance Support
– Promote good cybersecurity practices and responsible technology use.
– Assist with implementation of CARE information security requirements.
– Ensure devices comply with standard security configurations.
– Support backup, recovery, and business continuity procedures as directed.
– Report and document security incidents, system failures, and compliance concerns.
– Support audits, reviews, and compliance assessments related to technology assets and syst
How to Apply
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