- Purpose of the Role
To manage and coordinate the work activities and tasks of the laundry personnel.
- Key Responsibilities
- Laundry Management
- Manage the activities of laundry attendants engaged in examining and sorting articles to be cleaned, according to colour, fabric, dirt content, and cleaning technique required.
- Plan, develop, and implement laundry safety and security programmes and activities.
- Manage and oversee the laundry operations to ensure achievement of service standards.
2.2. Inspection
- Establish and oversee a maintenance process that ensures that equipment, fixtures, fittings and linen are replaced, repaired and acquired when necessary.
- Inspect contents (equipment and furniture) to identify replacements, if required.
- Identify items or equipment that requires repair or replacement.
- Report identified items to management for further attention, where necessary.
- Follow-up on replacement and/or repair processes.
- Inventory Control
- Manage laundry consumables and update stock control registers and balance records with daily usage of items.
- Assist with the scheduled stocktake responsibilities with regard to consumables and fixed assets.
- Assist with the reconciliation of the inventory control data.
- Health and Safety Compliance
- Establish and monitor the implementation of duty rosters to ensure that hygiene and other health and safety issues are appropriately managed.
- Regularly inspect laundry facilities for conformity with health and safety policies, procedures and checklists to ensure compliance with legislative requirements and Company standards.
- Resolve health and safety nonconformity through the approved structures and communication channels.
- Client Complaint Resolution
- Investigate complaints about services or equipment and take all necessary corrective action.
- Staff Management
- Train staff on the Standard Operating Procedures that serve to guide their approach to work.
- Implement the Standard Operating Procedures through consistent application and communication.
- Ensure that staff understand the procedures and sign off the relevant documents.
- Conduct monthly meetings with staff in order to ascertain problems encountered and resolve associated issues.
- Manage staff performance in order to establish opportunities for development and harness strengths.
- Measure staff performance on a soft point system that includes punctuality and wearing the required uniforms, among others.
- Monitor staff using the hard point system that is focused on technical execution.
- Deal with staff problems through one-on-one discussion striving to get to the root cause of problems
- Effective Teamwork and Self-management
- Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning and prioritising, and self-development.
- Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.
- Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution.
- Manage colleagues’ expectations and communicate appropriately.
- Demonstrate willingness to help others and “go the extra mile” to meet team targets and objectives.
- Knowledge
- Laundry practices and equipment
- Health and safety standards
- Skills
- Verbal and written communication
- Computer literacy
- Report writing
- Interpersonal
- Administrative and organization
- Attributes
- Integrity
- Initiative and assertive
- Tolerant of stress and pressure
- Attention to detail
- Deadline driven
- Quality orientation
- Hospitality diploma
- 5 years’ hospitality industry experience
- At least 2 years in a supervisory role
HOW TO APLLY:
Interested candidates should submit a Motivation Letter, updated Curriculum Vitae, and a copy of their academic certificate to the following the below link:
